/* Live chat bubble, panel, admin inbox and pop-ups. Colours follow the chosen theme. */
.bkc{--ca:var(--app-accent,#2364e8);--ci:var(--app-ink,#fff);--cc:var(--app-card,#fff);--cb:var(--app-bg,#f5f7fc);--ct:var(--app-text,#17324e);--cm:var(--app-muted,#6b7e97);--cl:var(--app-border,#e0e8f8);font-family:'Segoe UI',Arial,sans-serif;color:var(--ct)}
.bkc .bkc-bubble,.bkc-bubble{position:fixed;right:22px;bottom:22px;z-index:9000;width:58px;height:58px;border-radius:50%;border:0;background:var(--ca);color:var(--ci);box-shadow:0 10px 30px #0f23463d;cursor:pointer;display:grid;place-items:center;padding:0;min-height:0}
.bkc-bubble svg{width:27px;height:27px}
.bkc-bubble:hover{transform:translateY(-2px)}
.bkc-badge{position:absolute;top:-3px;right:-3px;min-width:21px;height:21px;border-radius:11px;background:#d92d3f;color:#fff;font:700 12px/21px 'Segoe UI',Arial;text-align:center;padding:0 5px;box-shadow:0 0 0 2px var(--cc)}
.bkc-panel{position:fixed;right:22px;bottom:92px;z-index:9001;width:370px;max-width:calc(100vw - 32px);height:540px;max-height:calc(100vh - 120px);background:var(--cc);border:1px solid var(--cl);border-radius:20px;box-shadow:0 24px 60px #0f234638;display:flex;flex-direction:column;overflow:hidden}
.bkc-panel[hidden]{display:none}
.bkc-head{background:var(--ca);color:var(--ci);padding:14px 16px;display:flex;align-items:center;gap:10px}
.bkc-head strong{display:block;font-size:16px;color:inherit}.bkc-head small{display:block;color:inherit;opacity:.88;font-size:12px}
.bkc-msg .bkc-meta{color:inherit}
.bkc .bkc-head button{margin-left:auto;background:transparent;border:0;color:inherit;font-size:24px;line-height:1;cursor:pointer;padding:2px 6px;min-height:0;box-shadow:none}
.bkc-dot{width:10px;height:10px;border-radius:50%;background:#3ddc84;box-shadow:0 0 0 3px #ffffff40;flex:none}
.bkc-list{flex:1;overflow-y:auto;padding:14px;background:var(--cb);display:flex;flex-direction:column;gap:8px}
.bkc-msg{max-width:82%;padding:8px 12px;border-radius:14px;background:var(--cc);border:1px solid var(--cl);white-space:pre-wrap;word-wrap:break-word;font-size:14px;line-height:1.45}
.bkc-msg.mine{align-self:flex-end;background:var(--ca);color:var(--ci);border-color:transparent;border-bottom-right-radius:4px}
.bkc-msg:not(.mine){border-bottom-left-radius:4px}
.bkc-meta{display:block;font-size:11px;opacity:.72;margin-top:3px}
.bkc-day{align-self:center;font-size:11px;color:var(--cm);background:var(--cc);border:1px solid var(--cl);border-radius:10px;padding:1px 9px}
.bkc-empty{margin:auto;text-align:center;color:var(--cm);font-size:14px;padding:20px}
.bkc-form{display:flex;gap:8px;padding:10px;border-top:1px solid var(--cl);background:var(--cc)}
.bkc-form textarea{flex:1;resize:none;height:44px;max-height:120px;border:1px solid var(--cl);border-radius:12px;padding:10px 12px;font:inherit;font-size:14px;background:var(--cb);color:var(--ct);margin:0}
.bkc .bkc-form button{border:0;border-radius:12px;background:var(--ca);color:var(--ci);padding:0 16px;font-weight:650;cursor:pointer;min-height:44px}
.bkc-error{color:#c62840;font-size:12px;padding:0 12px 8px;background:var(--cc)}
.bkc-toasts{position:fixed;right:22px;bottom:92px;z-index:9002;display:flex;flex-direction:column;gap:10px;width:340px;max-width:calc(100vw - 32px)}
.bkc-toast{display:block;text-decoration:none;color:var(--ct);background:var(--cc);border:1px solid var(--cl);border-left:5px solid var(--ca);border-radius:14px;padding:11px 14px;box-shadow:0 16px 40px #0f23462e;animation:bkc-in .25s ease-out}
.bkc-toast strong{display:block;font-size:14px}.bkc-toast span{display:block;font-size:13px;color:var(--cm);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
@keyframes bkc-in{from{transform:translateY(12px);opacity:0}}
.bk-chat-count{display:inline-block;min-width:20px;height:20px;border-radius:10px;background:#d92d3f;color:#fff;font:700 12px/20px 'Segoe UI',Arial;text-align:center;padding:0 5px;margin-left:-6px;align-self:center}
.bk-chat-count[hidden]{display:none}
/* Admin inbox */
.bkc-inbox{display:grid;grid-template-columns:320px 1fr;height:calc(100vh - 230px);min-height:460px;border:1px solid var(--cl);border-radius:20px;overflow:hidden;background:var(--cc)}
.bkc-threads{border-right:1px solid var(--cl);overflow-y:auto;overflow-x:hidden;min-width:0}
.bkc-threads input{width:calc(100% - 24px);margin:12px;box-sizing:border-box}
.bkc-inbox .bkc-thread{white-space:normal;font:inherit;font-weight:400}
.bkc-inbox .bkc-thread:not(.active):not(:hover){background:transparent}
.bkc-inbox .bkc-thread{display:block;width:100%;text-align:left;background:transparent;border:0;border-bottom:1px solid var(--cl);border-radius:0;padding:12px 14px;color:var(--ct);cursor:pointer;min-height:0;box-shadow:none}
.bkc-inbox .bkc-thread:hover,.bkc-inbox .bkc-thread.active{background:var(--cb);color:var(--ct)}
.bkc-inbox .bkc-thread.active{box-shadow:inset 4px 0 0 var(--ca)}
.bkc-thread strong{display:flex;justify-content:space-between;gap:8px;font-size:14px}.bkc-thread small{display:block;color:var(--cm);font-size:12px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.bkc-thread b{background:#d92d3f;color:#fff;border-radius:10px;font-size:11px;padding:0 7px;line-height:19px;height:19px}
.bkc-conv{display:flex;flex-direction:column;min-width:0}
.bkc-conv-head{padding:12px 16px;border-bottom:1px solid var(--cl);display:flex;justify-content:space-between;gap:10px;align-items:center}
.bkc-conv-head small{color:var(--cm)}
@media(max-width:760px){.bkc-inbox{grid-template-columns:1fr;height:auto}.bkc-threads{max-height:260px;border-right:0;border-bottom:1px solid var(--cl)}.bkc-conv{height:520px}.bkc-panel{right:16px;bottom:84px;height:calc(100vh - 110px)}.bkc .bkc-bubble,.bkc-bubble{right:16px;bottom:16px}}
@media print{.bkc,.bkc-bubble,.bkc-panel,.bkc-toasts{display:none!important}}
/* Attachments */
.bkc-text{display:block}
.bkc .bkc-form .bkc-clip,.bkc-form .bkc-clip{background:transparent;color:var(--cm);border:1px solid var(--cl);border-radius:12px;padding:0 10px;min-height:44px;font-size:18px;cursor:pointer;box-shadow:none}
.bkc .bkc-form .bkc-clip:hover,.bkc-form .bkc-clip:hover{color:var(--ca);border-color:var(--ca)}
.bkc-chips{display:flex;flex-wrap:wrap;gap:6px;padding:8px 10px 0;background:var(--cc);border-top:1px solid var(--cl)}
.bkc-chips[hidden]{display:none}
.bkc-chip{display:inline-flex;align-items:center;gap:4px;background:var(--cb);border:1px solid var(--cl);border-radius:999px;padding:2px 4px 2px 10px;font-size:12px;max-width:100%;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.bkc-chip button,.bkc .bkc-chip button{background:transparent;border:0;color:var(--cm);cursor:pointer;font-size:15px;line-height:1;padding:0 4px;min-height:0;box-shadow:none}
.bkc-files{display:flex;flex-direction:column;gap:6px;margin-top:6px;white-space:normal}
.bkc-photo img{display:block;max-width:220px;max-height:220px;border-radius:10px;border:1px solid var(--cl);background:var(--cc);object-fit:cover}
.bkc-file{display:flex;gap:6px;align-items:center;padding:7px 10px;border-radius:10px;background:var(--cb);border:1px solid var(--cl);color:var(--ct);text-decoration:none;font-size:13px;word-break:break-all}
.bkc-msg.mine .bkc-file{background:#ffffff26;border-color:#ffffff40;color:inherit}
.bkc-file:hover{text-decoration:underline}
.bkc-toasts.bks-toasts{left:22px;right:auto}
/* Digital Store chat (shopper side) uses the store's colours */
.bkc.bks{--ca:var(--shop-accent,#2563ff);--ci:#fff;--cc:var(--shop-card,#fff);--cb:var(--shop-bg,#f8faff);--ct:var(--shop-text,#132c48);--cm:var(--shop-muted,#64758c);--cl:var(--shop-border,#dfe7f3)}
.bks-intro{display:grid;gap:6px;padding:10px 10px 0;background:var(--cc);border-top:1px solid var(--cl)}
.bks-intro[hidden]{display:none}
.bks-intro small{color:var(--cm);font-size:12px}
.bks-intro input{border:1px solid var(--cl);border-radius:10px;padding:9px 11px;font:inherit;font-size:14px;background:var(--cb);color:var(--ct);min-width:0}
/* Store pages have a Basket button at the bottom right, so the shop chat sits bottom left */
.bkc.bks .bkc-bubble{left:22px;right:auto}
.bkc.bks .bkc-panel{left:22px;right:auto}
body:has(.bkc.bks) .bkc-toasts{left:22px;right:auto}
@media(max-width:760px){.bkc.bks .bkc-bubble{left:16px;right:auto}.bkc.bks .bkc-panel{left:16px;right:auto}}
/* Inside the billing app, button text styles must not recolour the chat list */
.bkc-inbox .bkc-thread strong,.bkc-inbox .bkc-thread small{color:inherit}
.bkc-inbox .bkc-thread small{color:var(--cm)}
.bks-switches label.bks-switch{flex-direction:row;align-items:center}
.bks-switches label.bks-switch input{flex:none}